Every new account starts with 60 free credits, so you can try Cold Email Desk before paying. If something you paid for doesn't work out, here is what we refund.
Credit packs and one-time payments
- Within 7 days of paying, with none of the credits used: a full refund.
- Within 7 days, with some credits used: we refund the unused share. For example, if you used a quarter of the credits, you get three quarters of the payment back.
- After 7 days, payments aren't refundable, except where the law requires it or the service didn't work as described.
- The credits that a refund covers are removed from your account.
Monthly plans
- Cancel any time from Manage plan on the pricing page. You won't be charged again.
- Your plan keeps working until the end of the month you've paid for. Part-months aren't refunded.
- Your first payment for a plan is refundable within 7 days if none of its credits were used.
Always refunded in full
- Duplicate payments and payments charged by mistake.
- Searches that fail because of a problem on our side: their credits come back to your account automatically.
Sponsorships
A sponsorship pays for credits for other job seekers, so it isn't refundable, except for a duplicate or mistaken payment reported within 7 days.
How to ask for a refund
Write to hello@ouratlas.co.in from the email you sign in with, and include the payment ID from your receipt (it starts with "pay_"). We reply within 2 working days. Approved refunds go back to the card or UPI account you paid with, through Dodo Payments, and usually arrive in 5–10 working days.